Why Our Pricing Works The Way It Does
Fixed upfront pricing. No hidden fees. Here is exactly what goes into every quote, and why it is fair to you and sustainable for us.
Call 1300 600 508We Don't Charge By The Hour - Here's Why
Hourly rates can look cheap on paper, but they do not show the full cost of completing the job properly. S&J uses fixed, upfront pricing instead.
Hourly rates can mislead
A low hourly number does not reflect the full cost of parts, insurance, vehicles, equipment and the support team behind every job.
Fixed upfront price, no hidden fees
You see the price before work starts. Once you approve the scope, we get to work - no running clock and no surprise labour bill.
What's Included In Your Price
Every quote covers the full cost of doing the job properly, not just the time on the tools.
A fully licensed, experienced plumber on site to diagnose and complete the job.
Quality parts and fittings suited to the job, sourced and supplied by us.
Fully stocked, well maintained vehicles so the right tools and parts are on hand.
Licensed and insured plumbing and gasfitting services for your home or business.
Booking, scheduling and follow-up support behind every job.
Every job is backed by S&J workmanship support if something is not right.
Our Margin Pricing System
Every quote is built on the same cost structure, no matter the size of the job. Here's how the pricing model plays out on a smaller job and a larger one.
DIRECT JOB COSTS
OVERHEAD
MARGIN
DIRECT JOB COSTS
OVERHEAD
MARGIN
From Your Call To A Fixed Price
A simple process built around clear communication, fixed upfront pricing and your approval.
Call or book online
Reach the S&J team by phone or online. Same-day and emergency appointments are available.
We assess and explain clearly
Your plumber inspects the problem, explains what we found and talks you through the options in plain English.
You get a fixed upfront price
We provide the price before work begins. You choose the option that works for your home and budget.
Nothing starts until you approve
Once you are happy with the scope and price, we get to work. If something unexpected comes up, we stop and talk to you first.
Questions About Your Estimate
When do I see the price?
Before any work begins. We inspect the issue, explain the options and give you a clear fixed price. We only start once you approve.
Why is your quote different from an hourly estimate?
An hourly estimate mainly focuses on labour. A fixed price also covers the materials, vehicles, equipment, insurance and support required to complete the job properly.
What if something unexpected is found?
We do not add work without your approval. We stop, explain what we found and get your approval before doing anything extra.
Service Guarantees
Still Have Questions About Your Estimate?
We're happy to walk you through exactly how your quote was built - reach out any time.